Terms & Conditions

Ordering Guidelines

Order forms must include all of the following:

• Your unique six digit customer account number

• Your establishment’s name and full address, including postcode

• Your order number reference

• Contact name, telephone number and email address

• The catalogue product code and brief description

• Quantity required, expressed in units of issue as described in the
catalogue, and the total price

• Special delivery requirements eg. Delivery to other than ground floor

• An expenditure code, where applicable

Product Selection

• Customers must assess their own requirements against product features and standards to ensure its suitability.

• It is the customers responsibility to ensure products are appropriate for the setting and purpose they wish to use it.


Standard Delivery

Orders must be received by 4pm, 48 hours prior to your scheduled delivery day to guarantee inclusion on your next delivery.

Next Day Delivery

Next Day Delivery orders must be placed by 2pm, £5.95 order. Next Day Delivery is subject to availability at the time of the order.


County Supplies deliveries will be made to a ground floor covered area. Any special delivery instructions must be stated on the order and we will do our best to comply, although in exceptional circumstances assistance may be required from the customer. Third party suppliers may make a charge for delivery other than to a ground floor.


All deliveries should be checked against the delivery note and signed to confirm receipt of the number of parcels.


County Supplies will deliver to the address provided by your organisation when your account verified and opened. If you would like to request a change of address please send the new address details with the reason (i.e. change of school location) on an official letterhead to sales@county-supplies.org 48 hours in advance of any order.


Delivery Check

Check all deliveries immediately and report any damage or discrepancy relating to Stock Items to the Customer Services Help Desk within 5 working days. Damage or discrepancies relating to Non Stock Items must be reported within 24 hours of receipt.


Collections and credits will only be raised for values in excess of £5.00 for any unwanted goods ordered in error. Must notify us within 28 days of delivery.

Returns of Stock Items

If any of the goods we supply from stock prove to be defective or unsatisfactory within 28 days of delivery, then we will, at our discretion either exchange, repair or refund the cost of the item in full. Please contact the Customer Services Help Desk with your order details. You should ensure that the item is in its original undamaged packaging.

Non Stock Items

Identifies Non Stock Items. In addition to this the product code will usually appear in blue in the catalogue.

There may be a minimum order value applicable to Non Stock Items.
Where this is the case it will state that there is a minimum order value on the respective catalogue pages.

Returns of Non Stock Items

Any problems with Non Stock Items should be reported to the Customer Services Help Desk within 24 hours. If you are requested to return faulty Non Stock Items (under warranty), you should ensure that the item is in its original undamaged packaging.

If you wish to return Non Stock Items which you have ordered in error, we will make every effort to arrange for the return of goods. This cannot be guaranteed and may be subject to a supplier’s handling and/or restocking charge to cover carriage and administration.

Please note that it may not be possible to obtain credit from the supplier if you do not return the goods in their original undamaged packaging. Please do not return Non Stock Items to County Supplies, unless asked to do so.

Product Information & Availability

Colour swatches, may not be colour accurate due to the printing process.
Colour and material swatches are available on request. Products are not shown to scale, please refer to product details for size. Product images are a representation only, County Supplies cannot be held responsible should the product differ from that shown. Occasionally goods may be discontinued for reasons outside our control. Where a print error has occurred, we reserve the right to withdraw that item. Some products may be supplied with alternative packaging to that illustrated, but will be at the same quality and price.


Prices are not guaranteed and County Supplies reserve the right to amend prices at any time.

Every effort is made to ensure that prices are correct at time of going to press.

Current pricing can be found on our website www.county-supplies.org

Value Added Tax

All prices quoted are exclusive of Value Added Tax which will be charged at the appropriate rate where applicable.


Payment is due within 28 days from date of invoice which will be dispatched soon after the end of the calendar month in which delivery was made.

Payment details can be found on the reverse of your invoice.

If you fail to pay within the specified period we may suspend your account and be entitled to charge interest at 8% above the Bank of England rate.

Risk & Title

Responsibility for the goods will rest with you from the time they are delivered, but ownership will only pass to you when full payment has been received. If you return Non Stock Items by agreement, the responsibility for the goods will rest with you during transit.

Limits of Liability

County Supplies shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from:

(1) Unauthorised access/alteration of your data;

(2) The cost of procurement of substitute goods/services;

(3) The use of the Web site;

(4) Statements/conduct of any third party;

The entire liability of County Supplies in connection with the Contract shall not exceed the price of the Goods or Services to be provided hereunder. Privacy notice available at www.county-supplies.org

Complaints Procedure

Nottinghamshire County Supplies is committed to providing an effective and professional service that delivers value for money. However, if you believe we have failed to do so, or you have a question or complaint contact us at the following address:

Customer Services

County Supplies

Mundells, Welwyn Garden City, Hertfordshire AL7 1FT

Sustainable Purchasing

County Supplies is committed to playing its part by encouraging the use of sustainable products. The catalogue contains a wide range of products manufactured from recycled materials including copier paper, scissors, project/scrap books, sugar paper, refuse sacks, hand towels and toilet rolls.

Look for the ECO Symbol.

Materials Safety Data Sheets (MSD Sheets)

These are available for many chemical related products listed in this catalogue and are important in helping make the workplace safe, providing information to help you make a risk assessment as required by the Control of Substances Hazardous to Health Regulations (COSHH) and to protect the environment.

If you require MSD sheets contact us on 0115 965 6888 or email sales @county-sales.org

Modern Slavery Statement

This Statement relates to our financial year 1st April 2024 to 31st March 2025. It describes the actions of County Supplies to eliminate slavery and human trafficking from our business and supply chains.


HFS is a supplier of consumables and services dedicated to delivering excellence to schools and the wider public sector throughout the UK. Our supply chain includes the sourcing of items relating to the provision of education and public services. Our values of Trust and Integrity, Accountability, Innovation, Continuous Improvement, Social Responsibility, Teamwork, Equality and Diversity underpin our culture and behaviour as an organisation. These values are communicated throughout the business and call for the highest ethical standards in all interactions with all stakeholders.

Steps Taken to Tackle Modern Slavery and Human Trafficking Risk in 20/21

We continue to view modern slavery as a crime that can take many forms such as: slavery, servitude, forced and compulsory labour and human trafficking. HFS’s staff are the key to our continued success and we will not tolerate any behaviour which undermines their rights or freedom of association within our own business and supply chains. As a business, we review the following initiatives to mitigate risks of slavery and human trafficking across our business and our supply chains:

Our Approach

Internally HFS has several policies and procedures within its own organisation that ensure poor work practices don’t exist. Copies of these policies and procedures, including both grievance and whistleblowing policies (to help police our internal practices), are available to all employees for ease of use and reference.

HFS by the nature of its supply chains, requires manufactured products which increases the risk profile for us due to subcontracting and offshoring further down the supply chain. This therefore means more opportunity for hidden risks, or for risk levels to be changed without our knowledge.

HFS has reviewed the practices of its major suppliers and we are confident that they represent minimal discernible risk in this area.

HFS’s procurement team undergo annual e-learning and testing on ethics which includes a significant section about modern slavery, recognizing the risks and actions to take to eliminate the risk. This helps to ensure staff know and understand the issues and responsibilities they and HFS have in this matter.

Our Suppliers

The HFS supply chain – covers 26 areas, whilst a significantly high proportion of our suppliers are smaller organisations with turnover below the legislation required under section 54 of the 2015 Modern Slavery Act, we now encourage all our suppliers to be open and transparent about their recruitment practices, policies and procedures in relation to modern slavery and to take steps that are consistent and proportionate with their sector, size and operational capacity .

Our Performance Indicators

We use the following key performance indicators to measure how effective the above steps have been, to ensure that slavery and human trafficking is not taking place in our business or supply chain:

  • Reporting and whistleblowing - we actively promote and encourage employees to report any activity they believe to be unlawful and/or in breach of HFS’s policies, code of conduct and/or standards. A free, anonymous and confidential 24-hour telephone line is available to all employees, details of which are in our Employee Handbook.
  • Supplier Engagement - ongoing monitoring, collaboration and engagement with key suppliers to help identify key areas of risk within the supply chain in the next 12-18 months.
  • Ongoing Training – HFS apply a self-regulated approach by raising awareness to individual staff members of modern slavery and inhumane issues across the organisation.


The Board of Directors has strategic oversight and accountability for ensuring this statement is up to date, and accurately reflects HFS’s actions and initiatives to tackle and comply with our legal and ethical obligations, and that all those under our control comply with it.

The Quality and Assurance Officer has primary and day–to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with these actions.

Communication and Awareness

Training on this statement, and on the risk and effect of modern slavery forms part of our induction process and employee training to ensure workforce knowledge and skills are in line with HFS’s due diligence processes.

Our zero-tolerance approach to modern slavery will be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Disciplinary Action

We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Employees whose conduct breaches this Policy and our Code of Conduct in any way may be subject to disciplinary action in accordance with HFS’s Discipline and Performance Management Policy which could result in dismissal.

This policy will be reviewed as appropriate to sustain its effectiveness, and such changes will be brought to the notice of employees. It may be supplemented in appropriate cases by further statements.

This statement has been considered and approved by HFS’s Board of Directors.