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Questions regarding -
Delivery
Q:
Do you charge for delivery?
A:
Standard delivery
Is free of charge, with no minimum order value
Orders must be placed by 4pm, 48 hours prior to your scheduled delivery day
Q:
Can I track my delivery?
A:
If your order is for a Stock Item, it will be delivered on your scheduled delivery day, if your order hasn’t arrived by 4pm, please contact customer services on (0115) 965 6888, please have your account number and order number ready
If your order is for a Non Stock Item (NSI) delivery will be direct from the supplier, delivery times will vary depending on the type of products on order, please have your account number and order number ready and we can chase this up for you, call us on (0115) 965 6888
Q:
When will my delivery arrive?
A:
Stock Items
Your delivery will arrive on your scheduled delivery day (s) providing your order is placed by 4pm at least 48hrs prior to your scheduled delivery day
If you are unsure of your delivery day – please call Customer Services using the contact number at the top of this page.
NSI – Non Stock Items
These are delivered directly from the supplier, delivery times will vary from different suppliers, please check the delivery symbol for an estimated delivery time
Please note that delivery times will be extended during the busy periods
County Supplies will deliver to the address provided by your organisation when your account verified and opened. If you would like to request a change of address please send the new address details with the reason (i.e. change of school location) on an official letterhead to sales@county-supplies.org 48 hours in advance of any order.
If you can't find the answer you're looking for, please ask us your question in the
Customer Service
page.