Here are a few of the questions we get asked a lot. These may help to answer the enquiries
How do I register with you?
New customers should click on "My Account" and click on the "Apply for an Account" button and follow the instructions to complete your application.
If you are an existing customer, but you do not currently have a web account you should click on "My Account" and click on the "Apply for an Account" button, then scroll to the bottom of the page and click on the "I am an existing customer who wants to apply for a online account" button. Then follow the instructions.
Can I track my delivery?
If your order is for a Stock Item, it will be delivered on your scheduled delivery day, if your order hasn’t arrived by 4pm, please contact customer services on (0115) 965 6888, please have your account number and order number ready
If your order is for a Non Stock Item (NSI) delivery will be direct from the supplier, delivery times will vary depending on the type of products on order, please have your account number and order number ready and we can chase this up for you, call us on (0115) 965 6888
Do you charge for delivery?
Is free of charge, with no minimum order value
Orders must be placed by 4pm, 48 hours prior to your scheduled delivery day
When will my delivery arrive?
Your delivery will arrive on your scheduled delivery day (s) providing your order is placed by 4pm at least 48hrs prior to your scheduled delivery day
If you are unsure of your delivery day – please call Customer Services using the contact number at the top of this page.
NSI – Non Stock Items
These are delivered directly from the supplier, delivery times will vary from different suppliers, please check the delivery symbol for an estimated delivery time
Please note that delivery times will be extended during the busy periods
How do I return something to you?
No quibble returns
If something we have supplied is damaged, faulty or unsatisfactory, we can arrange an exchange, repair or simply refund the cost of the item in full
If you have ordered something in error or simply changed your mind, please make sure that the item is unused and still in it’s original packaging
Please contact customer services on (0115) 965 6888 to arrange a collection
How do I make a payment?
Payment is due within 28 days from the date of invoice.
If you choose to receive your invoices by post then they will posted out soon after the end date of the calendar month in which delivery was made.
If you choose to receive your invoices by email and you are a daily invoice customer they will be available to download the day after the delivery was made.
Payment details can be found on the reverse of your invoice.
How do I get a COSHH / MSDS / Safety Data Sheet?
ALL COSHH sheets are available on our website. Please type in the product code in the search bar to find the specific COSHH sheet you require. If it is not available for any reason please contact Customer Services on (0115) 965 6888. We also have COSHH information wall planners available. Please use code: - 305 760 on your order
Do the prices on the website include VAT?
Please note all prices quoted on the website exclude VAT. Your invoice will quote prices excluding & including VAT