Customer Service

Our friendly Customer Service team is available to offer advice and assistance, whilst our Projects team are on hand to aid with larger capital purchases. If you have any questions or queries, get in touch at sales@county-supplies.org or call us on (0115) 965 6888; we’d love to hear from you.

We offer free delivery on all purchases, with no minimum order value. Our deliveries are fulfilled by our in house team of drivers, who are famed for their friendly and helpful service. Keep your eyes peeled for our vans as they travel through your county.

Every effort is made to ensure that the items you receive are in perfect condition and as you expected, but if for any reason you wish to change or return an item, please get in touch with our Customer Service team who will be happy to help you organise a suitable solution.

Payments may be made Online, By Phone, Visa, MasterCard, Switch and Delta credit or debit cards are accepted, By Bacs Transfer, at a Bank or by Post.

For full details of all these options please see the back of our invoices or contact our Customer Service Help Desk on (0115) 965 6888.

Frequently Asked Questions

Here are a few questions we get asked a lot.
They may help to answer your enquiries.

Q:

How do I register with you?

A:

New customers should click on "My Account" and click on the "Apply for an Account" button and follow the instructions to complete your application.

If you are an existing customer, but you do not currently have a web account you should click on "My Account" and click on the "Apply for an Account" button, then scroll to the bottom of the page and click on the "I am an existing customer who wants to apply for a online account" button. Then follow the instructions.

Q:

Can I track my delivery?

A:

If your order is for a Stock Item, it will be delivered on your scheduled delivery day, if your order hasn’t arrived by 4pm, please contact customer services on (0115) 965 6888, please have your account number and order number ready

If your order is for a Non Stock Item (NSI) delivery will be direct from the supplier, delivery times will vary depending on the type of products on order, please have your account number and order number ready and we can chase this up for you, call us on (0115) 965 6888

Q:

Do you charge for delivery?

A:

Standard delivery
Is free of charge, with no minimum order value
Orders must be placed by 4pm, 48 hours prior to your scheduled delivery day

Q:

How do I return something to you?

A:

No quibble returns
If something we have supplied is damaged, faulty or unsatisfactory, we can arrange an exchange, repair or simply refund the cost of the item in full
If you have ordered something in error or simply changed your mind, please make sure that the item is unused and still in it’s original packaging
Please contact customer services on (0115) 965 6888 to arrange a collection

Q:

How do I make a payment?

A:

Payment is due within 28 days from the date of invoice.
If you choose to receive your invoices by post then they will posted out soon after the end date of the calendar month in which delivery was made.
If you choose to receive your invoices by email and you are a daily invoice customer they will be available to download the day after the delivery was made.

Payment details can be found on the reverse of your invoice.

Q:

How do I get a COSHH / MSDS / Safety Data Sheet?

A:

ALL COSHH sheets are available on our website. Please type in the product code in the search bar to find the specific COSHH sheet you require. If it is not available for any reason please contact Customer Services on (0115) 965 6888. We also have COSHH information wall planners available. Please use code: - 305 760 on your order

Do the prices on the website include VAT?

A:

Please note all prices quoted on the website exclude VAT. Your invoice will quote prices excluding & including VAT

Get in touch

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